Frequently Asked Questions

CRPM works best with strata councils that value clear communication, responsible planning, and a long-term working relationship with their management company.

The strongest fit is a council that understands the importance of maintaining the property, respects the respective roles of council and management, and wants practical guidance rather than the lowest-cost option.

CRPM generally works with strata corporations consisting of 10 units or more.

However, the size of the property is only one factor. The council’s expectations, approach to planning, and willingness to work collaboratively also play an important role in determining fit.

CRPM provides strata management services throughout Metro Vancouver, the Lower Mainland, and the Fraser Valley, including Surrey, White Rock, Vancouver, Burnaby, Langley, and Abbotsford.

Strong strata management depends on a healthy working relationship between the council and the management company.

With that in mind, we consider whether expectations, communication styles, and approaches to property care are compatible before taking on a new property.

This helps protect the quality of our services and supports stronger long-term relationships.

CRPM is not positioned as the lowest-cost strata management option.

Our company is better suited to councils that value communication, experienced support, responsible planning and steady follow-through.

In any case, our management fees reflect the level of service and support we provide.

CRPM treats communication as the foundation of the management relationship.

Council members can expect correspondence to be acknowledged, important developments to be communicated quickly, and ongoing matters to be dealt with appropriately.

Some issues take longer to be resolved, but no matter what the issue is, we’ll make sure you know that we’re aware of the issue and we’re promptly moving forward on dealing with it.

CRPM strives to acknowledge correspondence within 48 hours.

This means confirming that a message has been received within that time period, and whenever possible, identifying the next step.

However, it doesn’t mean every issue will be fully resolved within that period of time, since our timing may depend on the urgency, complexity, and involvement of outside parties.

We communicate through council correspondence, meetings, reports, and updates suited to the matter being handled.

For longer-term projects, the strata manager helps the council track decisions, contractor involvement, and upcoming steps so issues don’t continue returning to the agenda without clear progress.

Urgent matters are prioritized based on the potential risk to people, property, or essential building services.

An appropriate response may involve contacting emergency services, arranging an immediate contractor response, or notifying the council about actions that need to be taken.

CRPM operates as a team.

So, when a strata manager is unavailable, other team members can help with urgent matters and access wider company experience when added guidance is needed.

This gives your council support beyond one individual manager.

We look for councils that communicate respectfully, make decisions in a timely manner, and understand that effective management requires participation from both sides.

The strongest relationships are built when the council and management company share information, clarify expectations and work together toward the long-term care of the property.

The strata council remains responsible for governing the strata corporation and making decisions on its behalf.

The strata manager provides administrative support, professional guidance and assistance in carrying out authorized decisions.

Having these kinds of clear roles helps reduce confusion and keeps matters moving.

We value continuity because a manager who knows your building can better understand its history, owners, and ongoing needs.

No company can guarantee that a specific manager will remain assigned indefinitely, but CRPM’s relationship-based approach is designed to support stability while making sure your council still has access to the rest of our team when changes occur.

CRPM helps councils identify upcoming needs, review available information, and begin planning before work becomes urgent.

Starting early gives the council more time to review funding options, obtain quotes, prepare owners, and bring required decisions to an annual or special general meeting.

Yes. Depreciation reports give councils a clearer picture of things like anticipated repairs, replacements, and funding requirements.

We help councils use that information as a planning tool rather than waiting until a building component fails.

As such, these reports can guide budgeting, timing, and discussions with owners about future property needs.

CRPM can help organize the administrative and communication requirements surrounding a major project.

Depending on the project and management agreement, this may include coordinating with consultants and contractors, helping the council review proposals, supporting meeting preparation, and keeping owners informed about approved work.

Your council should first identify why the current relationship isn’t working and what it expects from a new company.

So, make sure to consider things like communication standards, management support, fees, contract terms, property needs, and the company’s approach to long-term planning.

All things considered, a lower fee alone may not solve the problems that led your council to seek a change.

Before preparing a proposal, we’ll need enough information to understand the property, its current needs, and the council’s expectations.

This may include the number and type of units, financial and insurance information, meeting requirements, current contracts, major projects, known concerns, and the reason the council is considering a change.

We’ll work with your council to establish a transition plan and identify the records, financial information, contracts, and outstanding matters that need to be transferred.

The goal is to understand what’s already in progress, clarify immediate priorities, and reduce disruption for the council and owners.

After you’ve contacted CRPM, we’ll start with a conversation about the property, the council’s concerns, and what it wants from a management relationship.

At this point, we’ll assess whether the strata corporation appears to be a good fit.

And when there’s a strong match, we’ll request the information needed to prepare a management proposal and then discuss the next steps with the council.